Community and Business Development Specialist
This role reports to the CEO and other senior team members and encompasses two key responsibilities for Fractional Teams and our clients; Community and Business Development. This role is to be primarily based in Lviv, Ukraine, so we are inviting candidates from this location only at present.
About this role
Responsibilities
Community aspects:
- Key role in selecting and adapting the communities we manage, making the experience seamless and enjoyable for users
- Promotes community values and benefits across all Social Media, following trends and sharing relevant content and offers to groups and individuals
- Group moderation, keeping core values at the forefront, encouraging respectful behaviour and removing offensive content
- Assessing user/prospect satisfaction using analytics, surveys and discussion
- Recommend removal and addition of initiatives based on agreed success criteria
Business Development aspects:
- Company/Contact research using a range of tools
- Cold and warm outbound prospecting, primarily via email and direct messaging (and occasionally phone where appropriate)
- Lead/member relationship-building, social outreach and amplification
- Qualitative/Quantitative feedback and reporting
- Bring new product/service/feature requests from customers to internal teams and management
- Briefings and account reviews with customers
As part of a startup, this role will grow and adapt to the needs of the business and also best suit your skills and strengths. As the team grows, there is an opportunity to explore new opportunities or responsibilities.
Skills and Qualifications
- Real world experience in B2B outbound sales and/or account management.
- Must be an enthusiastic self-starter willing to learn new skills with the help of your team, management, and other resources provided.
- Excellent written and spoken English language (B2-Upper Intermediate or above as absolutely minimum, but ideally C1/C2).
- Experience working with international, remote teams and/or partners in UK/EU/US.
- Experience using CRM, Productivity and Collaboration platforms.
- Close collaboration with an international team.
Tools, platforms and systems to be used
LinkedIn, Twitter, Reddit, Quora, Mastodon, Canva, Hubspot, Buffer, PhantomBuster, Lemlist, Mailchimp, Slack, Teams, Office365, Google Workspace, Trello, Ahrefs, etc. You would have an opportunity to recommend and potentially introduce new tools.
If you are an enthusiastic and pro-active individual with a passion for building strong communities and driving business growth, we encourage you to apply for this exciting opportunity.
Benefits
- Develop your skills and career within a small, friendly and collaborative team
- Opportunity to be involved early with a high-growth start-up, with potential for career growth
- 20 paid vacation days, in addition to public holidays
- Flexible sick day policy
- Monthly personal development planning with your manager
- Regular team fun events
- Opportunities for travel abroad, with support for travel visa applications
The role is primarily home-based in Lviv, Ukraine initially, with a close, friendly online team and options to work from home when offices reopen in the future. Colleagues will be based in worldwide locations, including the UK, EU and Ukraine, with primary communication written and spoken in English. There may be opportunities to travel to events or international office locations from time to time.
How can we help you today?
Talk to us and we’ll figure out together where you can fit best at Fractional Teams.
